What Is Crisis Support
The Extraordinary Impact of Crisis Supporters
LLMWS Crisis Support Snapshot (May 2024 – May 2025)
Over the past year, Crisis Supporters have continued to make an extraordinary impact across our service. Since May 2024, they have:
- Answered 73,197 calls
- Created 4,575 safety plans in response to suicidality. Safety issues addressed by Lifeline Australia include suicide, self-harm, domestic violence, child abuse, substance abuse, mental health crises, and other emergencies that pose a risk to individual or community well-being. Multiple safety issues may be discussed within a single call.
- Offered 1,611 calls that were abandoned by the Help Seeker before they could be answered by a telephone crisis supporter.
These figures speak volumes about the compassion, consistency, and dedication that each of our Crisis Supporters brings to every shift.
Lifeline National Performance (May 2024 – May 2025)
- 1,190,791 calls offered
- 956,255 calls answered
- 234,536 call abandoned
- 53,286 safety plans created for suicidality
Celebrating 5+ Years of Service
We also want to extend our heartfelt thanks to a group of volunteers who have been with us for over 5 years. Their long-term commitment and continued presence mean so much to us and to every person they’ve supported.
- Kerrie Frew
- David Lyons
- Sally Rickards
- Simone Robards
- Elizabeth Russo
- Perla Iwaner
- Tony Devlin
- Neeti Agarwal
A Story That Shines
One volunteer’s journey this year has especially stood out.
Volunteer X – name not included a Crisis Supporter at Parramatta, exemplifies quiet strength and resilience. After not progressing past Stage 2 of CSWT training in 2023, he didn’t give up. Instead, he chose to start over completing the full training process a second time with determination and humility. He recently passed his final Stage 3 assessment with grace and professionalism.
What makes his dedication even more inspiring is what he’s been carrying personally. While supporting others through crisis, he has also been caring for his wife, who is currently battling cancer and facing significant health challenges.
Despite this, he continues to show up—consistently, wholeheartedly, and always with a smile. His resilience, optimism, and quiet courage are nothing short of extraordinary.
We want to take a moment to acknowledge and honour the strength, heart, and commitment he brings. His story is a reminder of the powerful humanity behind the role of every volunteer.
Thank You Perich Group
We extend our heartfelt gratitude to Perich Group for their outstanding sponsorship of our Unveil Hope Masquerade Gala. Their generous support goes well beyond a financial contribution—it is an invaluable investment in the work we do every day at Lifeline Macarthur & Western Sydney. By standing with us, Perich Group is helping to empower our community programs, provide critical crisis support, and ensure that no one faces their darkest moments alone. We are truly honored to count Perich Group as a major partner in our mission to bring hope, resilience, and lasting change to the communities we serve.
Why Support Lifeline Macarthur & Western Sydney
Lifeline Macarthur and Western Sydney has been saving lives since 1978. The telephone counselling service in the Macarthur region began in July 1978 at Camden Wesley Hall as a project of Lifeline Parramatta—which itself started in 1974—and evolved over time into the organisation we know today as Lifeline Macarthur and Western Sydney .